Privacy Policy

Veracity Trading Limited ("we", "us", "our") respects your privacy. This policy explains what personal data we collect through this website, why we collect it, how we use it, and what rights you have. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Veracity Trading Limited is the data controller for this website. We trade as Veracity Group.

Registered in England and Wales, company number 07103156
Registered office: Fallapit, Devon, United Kingdom, TQ9 7QE
Email: info@veracity-group.co.uk
Phone: +44 (0) 203 793 5938

What we collect, and why

We only collect personal data that is relevant to the ways you interact with this site:

• Enquiries through our contact form: if you use the "Talk to us" form, we collect the details you enter: your name, organisation, email address, phone number (if you provide it) and your message. We use these to respond to your enquiry and to discuss how we may be able to help you. What you submit is stored securely with our online form and email service providers (see "Who we share data with", below).
• Emails and calls: if you email or telephone us, we keep the details you give us and a record of our correspondence.
• Training portal: the "Training" section links to a third-party platform (TalentLMS) and to a separate password-protected area. We do not collect or see any data you enter on TalentLMS; that is governed by TalentLMS's own privacy policy.

We do not collect payment information through this site, and we do not run analytics or advertising tools on it.

Our legal basis for processing

We rely on the following legal bases, depending on the activity:

• Legitimate interests: for responding to enquiries you send us, for running and promoting our business to organisations that contact us, and for keeping our site secure and functioning correctly. We consider that these interests are not overridden by your rights, because the data is limited and you gave it to us to receive a reply.
• Steps before entering into a contract: where you ask us for information or a quotation about our products or services.
• Legal obligation: where we are required to keep or disclose information by law.
• Consent: in any case where we specifically ask for it. You can withdraw it at any time.

Cookies

This site does not set any non-essential cookies; we do not use analytics, advertising or tracking cookies. Third-party services linked from this site, such as TalentLMS, may set their own cookies under their own policies. If we add analytics or similar tools in future, we will update this policy and, where required, ask for your consent before any non-essential cookie is set.

How long we keep data

We keep enquiry and contact data for as long as needed to deal with your enquiry, and for up to 24 months after our last contact with you in case of follow-up, after which we delete it. Where an enquiry leads to a contract, we keep the relevant records for as long as the relationship continues and for any period afterwards that the law requires (for example, for tax and accounting purposes).

Who we share data with

We do not sell or rent your personal data. We may share it with:

• IT, cloud, email and website service providers who help us run this website and our business (for example, online forms, email, file storage and hosting). They act on our behalf, under contracts that require them to protect your data and use it only on our instructions;
• Professional advisers, such as our accountants, lawyers and insurers, where needed;
• Government authorities, regulators or law enforcement, where we are legally required to;
• TalentLMS, only in the sense that if you choose to use the training link, you are leaving this site and interacting directly with their platform under their own privacy policy.

International data transfers

Some of the service providers we use may process data outside the United Kingdom, including in the United States. Where that happens, we make sure appropriate safeguards are in place, such as the UK Extension to the EU-US Data Privacy Framework (the "UK-US data bridge"), or the UK International Data Transfer Agreement or Addendum together with standard contractual clauses.

Your rights

Under UK data protection law, you have the right to:

• Ask what personal data we hold about you, and receive a copy of it;
• Ask us to correct inaccurate or incomplete data;
• Ask us to delete your data, where there is no good reason for us to keep it;
• Object to our processing of your data, including for direct marketing;
• Ask us to restrict how we use your data;
• Ask for your data in a portable, machine-readable format, where it applies;
• Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, email info@veracity-group.co.uk. We will respond within one month. We may need to confirm your identity before we act on a request.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk, if you believe we have not handled your data properly. We would appreciate the chance to deal with your concerns first, so please contact us in the first instance.

Links to other websites

This site may link to other websites, including the TalentLMS training platform. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy policies.

Children's privacy

This site is intended for business use and is not directed at children. We do not knowingly collect personal data from anyone under the age of 18.

Security

We take reasonable technical and organisational steps to protect personal data against loss, misuse and unauthorised access. However, no method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Please check back periodically.